If your camera is giving you trouble, it’s important to identify where the issue lies—is it with your device or a specific app? Our guides are tailored to help you pinpoint and resolve the issue, divided into two categories: device guides and app guides.
Device Guides offer troubleshooting steps for hardware-related issues on iPhones, Androids, Windows computers, and more. These guides are perfect if your camera isn't working across all applications.
App Guides focus on software-specific problems within applications like Skype, Zoom, WhatsApp, etc. Use these if you're experiencing issues only within one particular app.
Select the appropriate guide based on your situation for targeted solutions.
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Press the button above and allow camera access. You see a live preview within a second, plus the resolution, frame rate and aspect ratio your camera actually delivers. If you have several cameras, switch between them from the menu under the video. The test runs entirely in your browser: the video is never uploaded or recorded.
The whole test takes about ten seconds.
Press the camera button at the top of the page.
Your browser asks for permission to use the camera. Choose Allow. If you blocked it earlier, change it from the icon at the left of the address bar and reload the page.
If you see yourself, the camera, its driver and your browser all work. A black picture usually means the lens is covered, a privacy shutter is closed or another app is using the camera.
Under the video you see the resolution (for example 1280 × 720 or 1920 × 1080), the frame rate and the aspect ratio the camera is sending right now.
Pick another camera from the menu, mirror the image, open it full screen, or take a picture to check sharpness and colors.
1280 × 720 is HD (720p), 1920 × 1080 is Full HD (1080p) and 3840 × 2160 is 4K. Video-call apps often send less than your camera can deliver to save bandwidth, so a lower picture quality in a call does not always mean a weak camera.
Most webcams deliver 30 frames per second. Many lower it automatically in dim light, which makes motion look choppy; more light in front of you usually brings it back up.
1.78 means a 16:9 widescreen picture and 1.33 a 4:3 picture. Apps may crop the image to their own format.
The browser or the operating system blocks the camera. Allow it for this site in the browser, then check the camera privacy settings of Windows, macOS, iOS or Android (see the device guides on this page).
The device does not report any camera. Check the privacy shutter or camera key on laptops, reconnect an external webcam directly to the computer, and check the driver.
Another app is probably holding the camera. Close video-call apps and other browser tabs that use the camera, then press the button again.
Your camera is fine; that app needs camera permission or has another camera selected. Open the guide for that app from the list on this page.
The most common causes are a missing permission (browser or system privacy settings), another app already using the camera, a closed privacy shutter or a camera key that turned it off, and an outdated or disabled driver on Windows. The test on this page tells you which one applies.
Usually the lens is covered, the privacy shutter is closed, or another app is holding the camera. On laptops, also check for a keyboard key with a camera icon that turns the camera off.
Click the icon at the left of the address bar, set Camera to Allow and reload the page. In Safari on Mac, use Safari › Settings for this website. On iPhone and iPad, check Settings › Apps › Safari › Camera.
Then the hardware and driver are fine. The app either has no camera permission in your system settings or uses a different camera. The app guides on this page show where to change both.
Start the test: the resolution the camera currently sends is shown under the video. Most laptop cameras deliver 720p or 1080p.
Yes. The video is shown only on your screen and is processed in your browser. It is not uploaded, recorded or shared. A picture you take is saved directly to your device.